Hartley congratulations and Lal Salam to all comrades on behalf of Rayagada division for success the one day strike today with grand success. B K Mahalik Divisional Secy. Rayagada Branch Rayagada

Hartley congratulations  and Lal Salam to all comrades on behalf of Rayagada division for success the one day strike today with grand success.

B K Mahalik

Divisional Secy.

Rayagada Branch Rayagada

Saturday, 6 April 2019 Newly created Rayagada Division under Berhampur Region of Odisha Circle inaugurated by Dr. S K Kamila, Chief Postmaster General, Odisha

Dr. Santosh Ku. Kamila (IPoS-1986) posted as Chief PMG, Odisha Circle

Dear All Postal Employees,

Dr. Santosh Ku. Kamila (IPoS-1986) posted as Chief PMG, Odisha Circle vide Directorate Order No.1-3/2016-SPG dated 26-08-2016.

All Postal Employees of Rayagada Disticts welcomes him to Odisha Circle.

Central trade unions firm on September 2 nationwide strike call

Dear Comrades,

RSS-affiliated BMS to meet Group of Ministers on August 22.

Central trade unions, except the Rashtriya Swayamsevak Sangh-affiliated Bharatiya Mazdoor Sangh, on Friday reiterated their decision to strike work on September 2, 2016 in support of their long pending demands. 

A worried Narendra Modi government is engaged in talks with the BMS to dissuade its leaders not to be part of the strike as it would be a matter of embarrassment. The Group of Ministers led by Union Finance Minister Arun Jaitley is scheduled to hold a meeting with BMS leaders on August 22. 

The trade unions had observed a similar strike on September 2, 2015 on a broad chapter of 12 demands in protest against what they had termed as “anti-people” policies of the Modi government. The BMS, which had initially agreed to the strike call, backed off in the last minute on the plea that the Centre had agreed to some of the demands and would hold talks on the remaining issues. 

The Centre had invited the BMS representatives for talks even as its national executive was to decide on whether or not to be part of the September 2, 2016 strike. The call for the strike is by all others trade unions and university and college teachers unions, Central government employees unions, who have their own grievances related to implementation of the 7th Pay Commission, are also mulling over the possibility of extending support to the strike. 

Last week, university and college teachers unions expressed support for the strike. Across the board support could make it one of the biggest strikes in recent memory unless the Centre steps in to buy peace. 

Last month the Union Labour Minister Bandaru Datttreya had met representatives of the central trade unions for an interactive session. Though he himself referred to the forthcoming general strike the Minister made no commitment on the 12-point charter. 

“The Minister said nothing on our charter of demands. We are firm on the strike,” general secretary of the All India Trade Union Congress Gurudas Dasgupta had told The Hindu after the Minister’s conference. 

NEW DELHI, August 20, 2016

Source : http://www.thehindu.com

How to deal with angry customers?

1. Customer is always right. 

Customers are like children to us. They think they are right always. But we cannot shout or beat them to control as we do with our kids, can we? We have to be very patient, tell them slowly, make them understand about the situation. Customer is our god, he gives us business, that business which gives us our salaries. So we have to handle every customer with the same sensibility, care and dedication. We may not succeed in satisfying all customers but at least we should try our very best to satisfy every customer.

2. Remain calm.

When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. In fact, that will probably escalate hostilities. Maintain control of yourself, even if the customer’s tirade makes you feeling like yelling yourself. We may feeling hitting hard in the face of the stupid customer. But wait, read the first point again. We should not loose our control, talk to him in a pleasing way with a smile. Try to calm them or wait for them to get calm. 

3. Try to know why the customer is unhappy

Listen actively to what the customer is saying. An angry customer generally just wants someone to vent their anger to and today, you are that person. That means that you need to do your best to listen carefully to what they are saying. Give the customer your undivided attention--do not look around, space out or let other things distract you. Look at the speaker and really listen to what they are saying.

When you listen to them, listen for the answers to these questions: What happened to make them upset? What do they want? What can you do to help?

4. Don’t Take It Personally

Although angry customers take their frustration out on you, they know that you did not cause their problem. Allow them to vent about their problem, but do not take it personally. Listen to their story without interrupting and then find a way to help.

5. Kill Them with Kindness

If your angry customer refuses to calm down, then kill them with kindness. Be sincere, respectful, and understanding. Show sympathy for their situation and express empathy for their frustration. By keeping calm and controlling your own anger, you may find that your customer will ease up a little too. Try to make a joke to lighten the mood or share a story to show that you can relate.

6. Know How to Apologize

When the time is right, apologize to your customer. I know how difficult it is to be sincere when you are trying not to lose your cool, but for the sake of calming down your customer, try your hardest to give a genuine apology. Depending on the customer’s complaint and the direction of the conversation, there are a few different ways you can apologize.

“I’m sorry sir, about the technical difficulty we are facing now, we are working hard to resolve the issue as soon as possible.”
“I’m sorry you didn’t receive your letter on time. Let me find out what I can do to make it up to you.”
“I’m sorry you are so frustrated. I understand where you are coming from, and I will do my best to help you.”

7. Solve the Problem

Once your angry customer has finally exhausted his or herself, ask questions to gather facts on the problem. Work with your customer to find a resolution that satisfies you both or else you will go right back to where your conversation began. However, keep in mind that you are running a business and do not overcompensate for the customer’s complaint. The solution should be fair and justifiable for both parties.

Its very hard to control the emotion of an angry customer while being calm yourself, but we are running a service oriented business, every customer is important us. Because at the end of the day and frustrated day at office will not give us a peaceful day even at home. So let's try to give customer a happy experience and it will in turn give us a peaceful day.

“Make in India= Good Design=India Design Mark”

                      “Make in India= Good Design=India Design Mark”

        An India Design Council and National Institute of Design Initiative

in partnership with Department of Industrial Policy & Promotion, Government of India

On Wednesday, June 29th, 2016 at Silver Oak, India Habitat Centre, New Delhi

                         http://www.indiadesignmark.in/imark2017launch

“Design is crucially important. We can’t have advances in technology any longer, unless design is 

integrated from the very start.”- John Underkoffler 

The multifarious manifestations of Good Design, affect everyone‟s daily life, impacting various levels of 

existence including our culture and identity. Design creates fresh nuances by transforming an existing 

situation, to respond to a need, within a set of constraints, where each Design holds the potential of an 

opportunity to achieve social, economic and environmental benefits and contribution to enhancing the 

quality of life, in keeping with Von R. Glitschka‟s mantra, “Marketing without Design is lifeless, 

and Design without marketing is mute.” 

In the endeavor to give Design its increasingly significant place under the sun, this year, on the occasion 

of World Industrial Design Day, Prof. Pradyumna Vyas (Member Secretary - IDC & Director - National 

Institute of Design) and Mr. Hrridaysh Deshpande (Consultant Advisor -India Design Council), in 

partnership with Department of Industrial Policy & Promotion, Government of India hosted an exclusive 

session on “Make in India= Good Design=India Design Mark”, in the capital. 

The Keynote Address by Chief Guest Shri Ramesh Abhishek (IAS Secretary - Department of Industrial 

Policy & Promotion, Ministry of Commerce & Industry, Government of India) was followed by Special 

Addresses by Dr. Naushad Forbes(Chairman - Governing Council, National Institute of Design& 

President - Confederation of Indian Industry),Prof Pradyumna Vyas(Member Secretary –India Design 

Council and Director - National Institute of Design) and Shri Rajiv Aggarwal (IAS - Joint Secretary, 

Department of Industrial Policy & Promotion, Ministry of Commerce & Industry, Government of India). 

Other Speakers included Suresh Sethi (Vice President -Design South Asia, Whirlpool Corporation), who 

elaborated on „What is Good Design‟ and Suhas Kulkarni(Associate VP and Head of R&D Appliances 

Godrej and Boyce Manufacturing Co. Ltd.) elaborated on „The IMark Experience‟, while Hrridaysh 

Deshpande(Consultant Advisor, India Design Council) spoke on „India Design Mark‟ and at the end, 

presented the closing remarks. 

Prof Pradyumna Vyas, (Member Secretary, India Design Council and Director, National Institute of 

Design) emphasized, “We believe that the India Design Mark system and process is very relevant to the 

Make in India, initiative, as it communicates Design Excellence, along with establishing the quality of 

manufacturing. Many Asian nations such as Korea, Taiwan, Singapore, Thailand, Philippines have now 

adopted this process to boost design, manufacturing and exports." 

Hrridaysh Deshpande, (Consultant Advisor, India Design Council) enunciated, “Design, innovation and 

manufacturing are linked. Innovation and Design aren’t simply about new products or technology. They’re 

about Good Design, which is to improve products in everyday use, leading to reduced costs, increased 

usability and new business opportunities. Companies that use design are more successful than those that 

do not. “India Design Mark” is a prestigious symbol that showcases the strength of an integrated 

partnership between design, engineering and business. “India Design Mark” is a corollary to position India 

as a Design Nation.” 

In his Keynote Address, Chief Guest Shri Ramesh Abhishek, (IAS Secretary, Department of Industrial 

Policy & Promotion, Govt. of India) said, “We are waiting to partner and support the design community in 

any way. Give us suggestions and we will offer support. The 'Jago Grahak Jago' campaign which is a 

very popular advertisement can be clubbed with different avatars of design awareness to spread the word 

through wider audiences and stakeholders.”

Shri Rajiv Aggarwal, (IAS - Joint Secretary, Department of Industrial Policy & Promotion, Ministry of 

Commerce & Industry, Government of India) enunciated, “Everything in our life should be Design centric. 

Everyone who moves into a new employment, whether a service or any other, should have an element of 

Design. The Design Clinic Scheme in this respect has been a fantastic initiative by the government and 

one of the consistently successful schemes executed by NID.” 

Dr. Naushad Forbes, (Chairman, Governing Council National Institute of Design& President, 

Confederation of Indian Industry) said, “‎India Design Mark is close to my heart. Our challenge is to foster 

the cause of design in the country and identify routes to bring it to mainstream as also to raise the profile 

of design in India. How do we bring about this equality of Make in India= Good Design=India Design 

Mark? Japan started with their own system of good technology and quality way back in 1957 and the 

small country is now associated with all that is good in the world! Let us also consciously usedesign to 

move up the value chain of products and their manufacturing, from cheap and cheerful to high quality 

design.” 

Suresh Sethi, (Vice President Design South Asia, Whirlpool Corporation) articulated, “I believe that what 

should concern us, is how the expressive need and energy so delicately enshrined in the culture, can now 

find a new vehicle for Design. The vision should be the symbolic relationship with our times and should be 

directed towards a positive change for society and world at large. Change comes from encounters, 

conversations and dialogues of people. Together in this journey, we are deeply engaged with the new 

world. Let the new landscape for design education blossom from observing the real world and bring about 

the flowering of goodness in the lives of millions.” 

Suhas Kulkarni, (Associate VP and Head of R&D Appliances, Godrej and Boyce Mfg. Co. Ltd.) said, 

“The India Design Mark presents a good confluence of traditional and modern Industrial Design. There is 

a clear shift from small “D"to big “D”. Good Design if executed well can be a great symphony. A wide 

spectrum of products including air conditioners, refrigerators, washing machine, have won the IMark at 

Godrej & Boyce Mfg. Co. ltd. Encouragement from IDC, led our company to participate in G-Mark.” 

There was an invigorating exchange of ideas, where the patrons of design and renowned members of the 

capital‟s design fraternity shared, a possible route plan for achieving Design Excellence and Design 

Leadership in today‟s climate, with access to a plethora of resources. 

On the occasion, theIndiaDesignMark2017, the India Design Mark Catalogue 2015-16 and a compilation 

of projects executed by National Institute of Design for the Government, were launched. The catalogue is 

a documentation of Good Design in India, serving as a reference point for new applicants to apply for 

subsequent editions of the “India Design Mark” award. The catalogue stands relevant not only for big 

corporate players, but for effective use by medium and small-scale enterprises as well. It establishes that 

Design is not merely about aesthetic styling, but is also a unique strategic tool that creates innovation and 

product differentiation, thus improving the competitive advantage of an enterprise. 

“India Design Mark” provides a strong differentiation and market positioning as a Design and Innovation 

leader. It acts as a brand extension and imparts a competitive advantage to the product in local and 

international markets. It serves as a unique promotional launch pad for new products and services 

entering the market. 

The “India Design Mark” symbol is a trustworthy indicator of excellence. The symbol can be used 

extensively e.g. in advertisements, catalogues, product packaging and other promotional mediums. 

All types of mass-produced products are eligible for the “India Design Mark”, including consumer 

electronics, computer and communication products, machine tools, construction machinery, lighting

systems, white goods, household appliances, capital goods, medical equipment, toys, vehicles, 

agricultural machinery, etc. 

Indeed, the coordinated efforts of India Design Council and National Institute of Design to support the 

country‟s mandate for “Make in India”, is laudable in placing Design on a creative path with a defined 

strategy and objective to place India in the forefront of the nations, offering cutting edge Designs to the 

world. 

For more information on India Design Council, National Institute of Design and India Design Mark, 

please view : www.indiadesigncouncil.org;www.nid.eduandwww.indiadesignmark.in. 

HAPPY RAKSHYA BANDHAN